NetCall is an internet based telephone service that offers many advantages and most of the same features as a telco service, but there are a few limitations that you need to be aware of, especially if you are using NetCall as your primary home telephone. 

These limitations are as follows:
 

1. NetCall needs high speed internet service to work, so if the internet is down the NetCall phone will not work.
2. NetCall needs power to work, so your NetCall service (including the ability to dial 911) may be unavailable during a power failure or broadband Internet outage.
3. NetCall 911 service has certain limitations as compared with traditional Enhanced or E911.
4. When you dial 911 using NetCall, you will be connected to an intermediate operator. This operator will ask that you confirm your location and will then transfer you to the emergency services agency that serves the area you have identified.
5. When calling for emergency help, you must be prepared to confirm your location and call-back number with the operator. This is particularly important if you have moved your NetCall device to a location other than your registered service address. For this reason we have set up access to allow you to update the address associated with your NetCall box, when you login to view your calling history you can view and update your address as needed.
6. In the event that you cannot speak, the operator may assume you are located at the address you registered with Sun Country Cable.  Therefore, you should ensure this information is updated whenever you move your NetCall telephone service.  Login to view your calling history to check and update your service address, you can also call 250-832-9711 or email info@sunwave.net to have your service address updated.
7. If you call 911, stay on the line until instructed to hang up; call back if you get disconnected.
8. You must ensure that you understand the 911 limitations of your VoIP service and that other potential users are made aware of these limitations.